Privacy Policy & Cookies

Privacy Policy & Cookies

Who we are

We are Must U Have company

Our website address is: https://www.mustuhave.com

What personal data we collect and why we collect it

DISCLAIMER 

Must U Have (hereinafter “the Company”) is the owner of mustuhave.com website (hereinafter “the Website”) and responsible for all actions, users (hereinafter “User”, “Users”) perform on the Website’s sections. 
 
The Privacy Policy document regulates and contains information about Users’ personal data collection, processing, retention and safety, in the cases when Users leave their personal data and/or register on the Website, purchase products (hereinafter “Product”, “Products”), pay for the products using Stripe or PayPal, subscribe to OVER newsletter, or provide information when contacting the Company. 
 
By accessing, navigating, and using the Website, Users acknowledge that they have read and accepted the information in the Privacy Policy document. The changes in the document may be made periodically, which is why The Company advises the Users to review the document from time to time, as the Company is not obligated to inform the Users about the changes and provisions in the Privacy Policy. 

Additionally, the use of the Website is governed by the Terms & Condition, which is why the Company highly suggests to Users to read the content of this document, as well. 

PERSONAL DATA COLLECTED FROM THE USERS 

Personal data refers to any information that can help identify the User. 
 
The Website collects the following personal data from the Users: 
– Account data: username and password, if the User decides to create an account. 
– Identity data: first and last name, birthday (optional). 
– Contact data: street address, city, ZIP code, phone number, email address. 
– Payment data: payment and billing information. 
– Technical data: username and password (if the User decides to create an account), language, Internet Protocol (IP) address, browser type, and version, operating system, and other technical data Users provide when visiting the Website. This personal data is collected even if the User is not logged in, or doesn’t have an account on the Website. 
– Usage data: data that shows how Users access, navigate and use the Website, and which Products they click on. 
 
The previously mentioned data is collected according to the EU General Data Protection Regulation. The General Data Protection Regulation (hereinafter “GDPR”) represents a set of rules with a common EU approach to the protection of personal data, and has been applicable since 25 May 2018. 

PERSONAL DATA COLLECTED FROM THE USERS THAT ARE NAVIGATING THE WEBSITE 

Users navigate the Website anonymously, without revealing the identity or contact data. However, when browsing on the Website, the Website does collect particular technical and usage data: 
– Users’ IP addresses. 
– Time and date of each site visit. 
– The first page Users have accessed each time they visited the Website. 
– Users’ navigation on the Website. 
– The browser and device type and version. 
 
To collect this type of personal data, the Website uses Cookies, a small piece of text sent to Users’ browsers each time Users visit the Website. The cookie file is stored in the User’s browser, allowing the Website to recognize the User next time the User visits the Website, and to adjust the content according to the User’s interest, improving user experience and ensuring User satisfaction. More information about the Cookies and Cookies usage can be found on the page Cookie Policy. 

PERSONAL DATA COLLECTED FROM THE USERS WHEN PURCHASING THE PRODUCTS WITHOUT REGISTERING 

When Users decide to purchase Products, they are required to provide personal data that will ensure that the Products are delivered successfully to them. Users can, if they choose to, create their accounts. 
 
When making a payment, all payment and billing data will be sent to the external payment service provider 一 PayPal. When Users decide to purchase the Products using PayPal, they are required to log into their accounts. The Company is not allowed to collect any personal data from the Users that are provided in the PayPal accounts, such as telephone number, information about State, Province, ZIP/Postal code and City Users live in. 
 
All personal data Users provide when ordering Products are shared with the Company’s partner, ePacket, the courier service. The Company is obligated to provide the necessary personal data to the previously mentioned courier service to ensure that the Products are delivered to the Users. ePacket uses personal data to deliver the Products to the Users and contact them in the case of unsuccessful delivery or any other interruptions in the delivery. 

PERSONAL DATA COLLECTED FROM THE USERS WHEN PURCHASING THE PRODUCTS AND CREATING ACCOUNTS 

Users are able to create accounts when ordering Products. To do so, Users need to check the “CREATE AN ACCOUNT?” checkbox and create their usernames and passwords. When clicking the button “PLACE ORDER” the accounts will be officially created. 
 
The Company advises Users to protect their registered accounts, keeping the account passwords confidential, and without disclosing passwords to third parties. The User must not allow other Users to access the Website through the User’s account nor is the User permitted to access the Website using the account of another User. Additionally, it is highly recommended for Users to create, longer, and therefore stronger and more secure passwords, that contain different symbols. 
 
The Company does not have access to Users’ passwords. The passwords are, however, easily changeable elements, which means that Users can create new ones at any given moment, if they have forgotten the old ones. 
 
Users can, at any given moment, request to deactivate and delete their accounts, by contacting the Company 一 sending an email to contact@mustuhave.com  Following termination of the User account, the Company may retain profile information for six months period if the information is accurate and relevant for the Company to use it. 
 
Payment and billing data will be sent to the external payment service provider the User has chosen, which is in charge of processing the payment. 

PERSONAL DATA COLLECTED WHEN USERS SUBSCRIBE TO NEWSLETTER 

The Company uses the newsletter to send information related to the Products, such as offers, promotions, discounts, and all news related to the Service itself. 
 
Users may subscribe to OVER newsletter as soon as they get to the first page of the Website, for the first time. Users can, at any given moment, choose not to receive the newsletter emails, by clicking on the link “Unsubscribe” placed at the end of each newsletter content. 

PERSONAL DATA COLLECTED WHEN USERS CONTACT THE COMPAN

To contact the Company, Users must send an email to contact@mustuhave.com
 
The collected personal data Users provide when contacting the Company is stored in the Company email until the Users’ inquiries, suggestions, requests, or complaints are considered as answered or solved. 

PERSONAL DATA PROCESSING 

All of the previously mentioned personal data, collected through the Website and its sections, is processed by the authorized employees in the Company, the Data Controllers. The Company is obligated to invest and use organizational, technical resources when collecting, processing, storing, and disclosing the collected data from any type of loss, misuse, unauthorized access, disclosure or alteration. 
 
Personal data processing is done according to the EU General Data Protection Regulation (GDPR), and in compliance with legal obligations, and for the purpose of: 
– managing Terms and Conditions, 
– providing and maintaining the Website, 
– making improvements on the Website, 
– preventing, detecting and addressing technical issues, 
– providing Users with additional features on the website, especially for registered Users, 
– providing Users with news, special offers, promotions, and general information about the Products and the Service. 
 
For more information on how the data is collected, Users can contact the Company by sending an email to contact@mustuhave.com

Cookie Policy for Must U Have

This is the Cookie Policy for Must U Have, accessible from https://mustuhave.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.
  • Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookies This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/ unsubscribed users.
  • Surveys related cookies From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioral advertising cookies used on this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

PERSONAL DATA STORING 

Personal data is stored as long as it is needed to fulfill the purpose of such data collection, and as long as it is permitted by applicable law. 

PERSONAL DATA DISCLOSURE 

The Company discloses Users’ personal data to third parties only if such action is necessary for the functioning of the Service and the Website. Third parties won’t process personal data for other purposes than the ones mentioned in this document. Personal data disclosure by third parties is managed by the Privacy policy guidelines and applicable law. 
 
Personal data disclosure complies with the Company’s Terms and condition. Third parties that the Company shares personal data are: 
– Payment platform 一 PayPal, 
– DExpress, the courier service, 
– Professional advisers such as lawyers, legal and accounting consultancy services, and financial institutions.

PAYMENT PLATFORM AND PERSONAL DATA DISCLOSURE 

When making a purchase, the Users are required to purchase the Products using PayPal. The payment platform involved in the transaction process collects Users’ personal data to ensure that the transaction is completed successfully. 

OTHER THIRD PARTIES AND PERSONAL DATA DISCLOSURE 

There are some third parties that the Company is permitted or obligated by law to share personal data. These third parties include lawyers, legal and accounting services, and financial services. 

USERS’ RIGHTS 

According to the General Data Protection Regulation 2016/679 (GDPR), Users can exercise the rights related to the personal data that is collected from them. To exercise the rights, Users are required to contact the Company by sending an email to contact@mustuhave.com, the subject of the message being “Exercising the Users’ rights”. Before such activity can be done, the Company will request to identify the User that requested to exercise the rights. 
 
Here are the following rights Users can exercise: 

RIGHT TO ACCESS 

The User has the right to receive complete and valid information about the personal data processing. 

RIGHT TO RECTIFICATION 

The User has the right to correct inaccurate or incomplete data that is being collected. In such case, the User is required to provide correct data by sending the documentation that confirms that the data the Company collected is inaccurate or incomplete. 

RIGHT TO RESTRICT PROCESSING 

The User has the right to request the processing restriction of personal data. The restriction of can be done only if the Company collects and processes the data in an unlawful manner (and the User is against the personal data erasure), and when the Company does not need the personal data for the processing, but for the defense of legal claims. 

RIGHT TO ERASURE 

The User has the right to request the erasure of their personal data collected on the Website. After the erasure request has been received and confirmed by the Data Controller, the data will lead to User’s termination of the profile on the Website and will be erased from the back-up system the next time the back-up is performed. 

RIGHT TO WITHDRAW CONSENT 

The User has the right to withdraw their consent for collecting, processing, storing, and securing personal data by the Company at any given moment

 To do so, the User is required to contact the Company by sending an email to contact@mustuhave.com The revocation of consent does not affect the lawfulness of processing personal data based on consent before its withdrawal. 

RIGHT TO OBJECT 

The User has the right to object to personal data collecting and processing at any given moment

However, the Company is, in particular cases, obligated to continue to collect and process the data, to defend itself of legal claims. 

RIGHT TO DATA PORTABILITY 

The User has the right to request a copy of the personal data the Company collected in a structured, easily readable form, and legible use. The User can also request that the collected personal data should be sent to another third party. 

PERSONAL DATA SECURITY 

The Company is obligated to use organization and technical resources that help create strong security controls and prevent personal data loss, misuse, unauthorized access, disclosure or alteration. The Company is required to implement and maintain reasonable security procedures and practices to protect personal data from unauthorized access, destruction, use, modification, or disclosure. 
 
Before Users’ personal data is processed and retained in the database, the data is transferred and maintained on computers located outside of Users’ states, provinces, countries or other governmental jurisdictions, where the data protection laws may differ than those from the ones Users’ jurisdiction. All personal data is transferred to servers that are located in the United States and processed. 
 
The Company takes precautions to protect Users’ personal data, both online and offline. The personal data that Users provide is encrypted and transmitted securely. Additionally, only employees who need the particular personal data to perform a specific job (e.g., customer service) are granted access to personally identifiable information. 

PRIVACY POLICY COMPLAINTS 

If the User does not agree with the process of collecting, processing, storing and securing personal data, the User can contact the Company by sending an email to contact@mustuhave.com

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